FOR YOUR STAFFING NEEDS IN DEVON & CORNWALL
troubled by staff shortages?
we have the solution
OUR STAFF
CHEFS
Chefs come from all walks of life, all backgrounds and all styles. We have adhoc and bespoke chefs available 24/7
BAR STAFF
The recent pandemic has lead to a lack of hospitality staff nationwide.
We have staff to meet your needs - permanent or emergency
MANAGERS
The back bone of any business are the managers. Our managers come with various skills, qualifications and lengths of service
The new Upskill Central
In addition to all the personal and professional skills listed above, it’s important to mention industry knowledge. Maybe it’s not technically a skill, but it’s certainly essential if you want to be a hospitality professional.
Understanding the industry landscape will help you navigate where you want your career to go, whether you’re an employee, restaurant owner or hotel division manager. Knowing what other kinds of hospitality brands and businesses are out there will help you to understand your options, or give you some essential knowledge to improve the services, products or operations of your own hospitality business. In particular, you want to have some understanding of:
- Online booking platforms, Apps and OTAs essential to your hospitality business
- Local and international competitors and what products and services they offer
- Your own menu, food and beverage, and where your produce comes from
- The operations and divisions of your own hospitality business
- Your own customers and what they want
- Trending areas of potential hospitality business expansion such as packaged food items or wellness
- What kind of employment and training opportunities are out there
- What qualifications and training do you need to get promoted in hospitality
One of the most important skills for hospitality employees is customer service. How staff serve customers can have a defining impact on business success, particularly in an industry where customers frequently leave reviews online.
According to consumer research, 93% of customers are likely to make repeat purchases with brands that offer excellent customer service, and 86% of customers agree that good customer service turns one-time clients into long-term brand champions.
Although customer service and communication skills are interdependent, great customer service involves more than being a friendly and empathetic communicator.
It’s also about responding quickly, listening to feedback and thinking proactively to anticipate customers' needs.
Exceptional customer service means offering additional help or services that might improve their experience, being genuinely warm and empathetic, and finding solutions for any requests they make.
“WE’LL HELP YOU STOP THE HIGH LEVEL TURN AROUND OF STAFF AND
CREATE A STEADY TEAM”
CURRENT CLIENTS
SAlt & pepper
Torquay’s premier steak restaurant and fish eatery overlooking the bay… chefs and waitresses were supplied and stayed in employment
SHEE-INS LTD
Multiple venue operator's in the Midlands. Student bars, live music venue’s, sports bars and even some tea rooms make up this impressive portfolio
THE STAND OFF
Great beers and Guinness… it wouldn’t be an Irish bar if the beers weren’t flowing. We offer many beers, ales, ciders and of cause Guinness on tap, as well as a great selection of spirits and wines.
WHO ARE WE
WHAT WE DO
Founded in 2015, P&S HOSPITALITY is ONE OF the UK’s leading supplier of professional, reliable hospitality staff.
For over 13 years, we have established long lasting and valued relationships both with our clients
and our staff.
We prioritise training so that everyone enjoys their job and can deliver skilled, friendly and professional hospitality services.
Our ever growing team of highly skilled hospitality professionals work at some of the biggest and most exciting events in the calendar!
Our clients hire our team for events catering, corporate hospitality, fine dining, private household functions and more.
From waiters and waitresses, to mixologists, bar staff and front-of-house managers, our team is offered flexible and well-rewarded jobs that are right for them.
